- 0300 140 0000
- enquiries@highgate-it.co.uk
At Highgate, we provide managed IT support customised to meet your unique business needs. Our tailored solutions are designed to ensure your organisation runs smoothly, allowing your IT teams to focus on critical innovations rather than day-to-day management.
Whether you operate in the cloud, maintain a hybrid environment, or rely on a traditional data centre, we offer a comprehensive range of services, including round-the-clock support and ad-hoc assistance. Our offerings encompass platform management, service desk support, break-fix maintenance, backup management, and managed print services.
Our IT service desk is dedicated to monitoring and managing user experience, reducing frustrations, and easing the pressure on your team. We facilitate remote working to ensure flexibility and better recruitment options for your organisation. By improving efficiency and job satisfaction, we contribute to productivity and staff retention.
Our service desk helps you overcome the challenges of IT talent shortages and other economic uncertainties by remaining flexible and tailored to your needs. Gain peace of mind knowing that your workforce is in safe hands with managed IT support from Highgate. Our IT service desk is here to help your users work effectively and feel satisfied, with a focus on delivering true value for our customers.
We also support data centre infrastructure on a 24/7/365 basis, ensuring that your critical systems are always up and running. Based in the UK, our team is committed to providing reliable and responsive support whenever you need it.
Minimise downtime with our flexible break-fix maintenance packages for hardware failure. We cover the UK and other countries on request. Our service is vendor-agnostic, offering excellent value and enhanced SLAs, as an alternative to vendor-extended warranties. If you're looking to maximise your data centre hardware ROI, consider Highgate's service offering. Minimise downtime with our flexible break-fix maintenance packages for hardware failures, whether for end-user devices or data centre equipment. We offer options ranging from 24/7 on-site support with a 4-hour response time to next-day parts delivery.
Highgate offers comprehensive management, remote monitoring, and maintenance for your cloud-based infrastructure. We provide both reactive and proactive support, including patching and problem management. Our fully certified engineers work as an extension of your team, crafting custom plans tailored to your organisational needs.
Our managed print solutions support all aspects of your print estate, partnering with leading print vendors to optimise your operations while controlling costs. From home office printing to professional production equipment, our services include document management and workflows, office printing, and scanning solutions.
If you require interim IT staff, project management, or field expertise, our IT resourcing services provide the support you need when you need it. Choose from our extensive pool of highly certified IT professionals, including engineers and consultants, ready to assist with your projects.
For more details, download our Support Services Matrix or contact us today to discuss your requirements.
At Highgate, we ensure your technology systems are secure and can be swiftly recovered in the event of a disaster. Whether the disruption is malicious or accidental, being prepared is crucial. By maintaining secure replicas of your systems in a separate location, we guarantee your organisation can recover from significant disruptions.
Our 'Base' service regularly copies your systems, including all applications and data, allowing you to quickly switch to near up-to-date copies if disaster strikes. This service leverages off-site and air-gapped backup retention files, ensuring reliable recovery. Regular tests are conducted to confirm successful data recovery, giving you peace of mind that your backup and disaster recovery plans are secure.
Our premium service provides near-instantaneous replicas, achieving a Recovery Point Objective (RPO) and Recovery Time Objective (RTO) of virtually zero. Many customers use a combination of both services to minimise costs while ensuring rapid availability of their most critical applications and data.
Ensuring that your important data is consistently and reliably backed up is crucial. If the primary data source is damaged or destroyed, having a copy of your data is vital. Manual data backups, however, are prone to neglect and error. Highgate can help you ensure that regular, accurate, and recoverable data backups take place.
Highgate implements ‘best-in-class’ backup technology and provides ongoing management to ensure that regular backups are successfully made.
For added reassurance, we manage the backup of your data off-site, into a highly secure cloud environment.
Microsoft 365 does not offer a native backup service, placing the responsibility on the customer to manage their own backups. Highgate can implement and manage the backup of Exchange, Teams, SharePoint, and OneDrive data.
Guard against data on users’ devices being damaged or destroyed with this service. We will implement and manage cloud backup of important user data.
We are proud to partner with some of the most reputable and innovative IT manufacturers in the world
We offer more through our core eight technology pillars, designed to support you at every step of your digital transformation. Click on the solution you're looking for to learn more.
Supporting customers with their digital transformation through our eight core technology pillars.
124 City Road, London, EC1V 2NX
0300 140 0000
enquiries@highgate-it.co.uk
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