Our Privacy Policy

1. Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how Highgate IT Solutions LTD collects and processes your personal data through your use of this website, including any data you may provide through this site when you sign up for a service, or purchase a product.

Controller

Highgate IT Solutions LTD is the controller and responsible for your personal data (collectively referred to as “Highgate IT Solutions LTD”, “we”, “us”, or “our” in this privacy policy).

Contact Details

Our full details are:

Full name of legal entity: Highgate IT Solutions LTD

Email address: enquiries@highgate-it.co.uk

Postal address: 124 City Road, London, EC1V 2NX

You have the right to make a complaint at any time to the supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority so please contact us in the first instance.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

This version was last updated on 09/04/2024. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes email address and telephone numbers.
- Location Data includes your location.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website, products, and services.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

- To register you as a new customer.
- To manage our relationship with you.
- To administer and protect our business and this website.
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

4. Sharing Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 3 above:

- External Third Parties such as service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

5. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there

8. Third-Party Websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. We encourage you to exercise caution and look at the privacy statement applicable to the website in question.

Competition T&Cs

1. This competition is operated by Highgate IT Solutions, whose registered office is at 124 City Road, London, EC1V 2NX (Company Number: 07260520) (the “Promoter”). This promotion is in no way sponsored, endorsed, administered by, or associated with LinkedIn.

2. The competition will run from 01/05/25 to 31/05/25. All entries must be submitted by no later than the closing date. Entries received after the closing date will be disqualified.

3. One winner will receive an Apple 11-inch iPad Air - all subject to availability.

4. To enter the competition, follow us on LinkedIn at Highgate IT Solutions and complete the entry form on our website using your business contact information only. By entering, you agree to receive relevant marketing communications from Highgate IT Solutions. You can unsubscribe at any time.

5. There is no entry fee and no purchase is necessary to enter the competition.

6. By submitting a competition entry you have agreed to accept and be bound by these Terms and Conditions.

7. This competition is open to UK residents aged 18 years or over only and who are not employed by or otherwise connected with the promoter.

8. Only one entry is permitted per person.

9. Any copyright in each entry will be owned by the promoter and you hereby assign such copyright to the promoter.

10. The winning entries will be selected at random. Prizes are subject to availability. No cash alternative or substitute to the prize will be offered. The Promoter does not accept any responsibility if a winner is not able to take up or use the prize. The prize is not transferable.

11. Each winner will be notified either in writing, by phone and/or by e-mail within 7 days of the closing date.

12. The promoter will make reasonable efforts to contact the winner. If the winner has not returned contact from the promoter in response to being notified or has not claimed their prize within 14 days of the closing date, then the winner will have forfeited the prize and an alternative winner may be selected.

13. The promoter will not be liable for a prize that does not reach the intended recipient for reasons beyond the promoter's reasonable control.

14. The promoter's decision is final on all matters and no correspondence will be entered into.

15. The promoter accepts no responsibility for any damage, loss, injury or disappointment of any kind suffered by any participant in entering the competition, including as a result of any participant winning or not winning the prize.

16. The promoter reserves the right to hold void, suspend, cancel, or amend this promotion.

17. The draw and these Terms and Conditions will be governed by English law and any disputes will be subject to the non-exclusive jurisdiction of the courts of England.

Your Personal Data

18. Information provided in each entry will be collected, stored and processed by the promoter for the purposes of managing, administering and promoting the prize draw. Further details regarding our use of your personal data are available in the Promoter's Privacy Notice.