Managed Services

At Highgate we deliver managed services tailored to your needs. Support that’s flexible and designed to keep your business running effectively.

At Highgate, we understand that managing and maintaining IT infrastructure can be a time consuming and onerous responsibility for your IT teams. It’s demands can often lead to distraction from business critical innovating. With our managed services, we can support and assist your teams with the tasks that absorb their time.

Whether you are cloud based, hybrid or operating from a traditional data centre, we deliver services ranging from around the clock support to ad-hoc requests. This includes platform management, service desk, break fix (third party maintenance), back-up management, token based support and managed print services.

Our Managed Services include...

Service Desk

From a dedicated service centre, we are able to deliver 1st and 2nd line support to our customers. We can operate from a ticket based system though to a proactive monitoring platform depending on your requirements. Service desk support is available from business hours to 24/7. A service delivery manager will ensure service levels are adhered to and will provide insights such as reporting and periodic reviews.

 

Different packages and add-ons are available, please contact us to discuss which option would suit your business.

Our Managed Services include...

Platform management

We can provide general management, remote monitoring and maintenance for your cloud based infrastructure. From reactive based to full proactive support that includes patching and problem management, here at Highgate we create custom plans to suit your business needs where our fully certified engineers will act as an extension of your organisation.

Our Managed Services include...

Break-Fix (Third Party Maintenance )

We understand that downtime due to hardware failure is a concern for all businesses. Whether you need support for end user devices or your data centre, we offer flexible packages ranging from a 24/7, 4 hour on-site fix to a next day, parts to site response, we’ll be able to help you.

 

Our laptop and desktop support offers global coverage and can cover all mechanical failures. This can be an ideal solution if the original manufacturer’s warranty has expired or an extension is no longer available.

 

Additionally, we offer a popular Microsoft Surface support. This is a UK service which we can offer on new devices as well as aged. We offer a next-business-day collection with 7-day turn around or when enrolling 50+ devices, you can benefit from next-business-day replacement devices.

Our Managed Services include...

Back-up & Disaster Recovery-aaS

We aim to remove the complexity of back-ups and equip you with a simple process that keeps your data present and safe. By using an on-premise app, your data is backed-up locally with an offsite replication on our cloud platform. Plus, feel confident with our end-to-end encryption. We will work with you to define SLAs and monitor system health.

 

Our disaster recovery service gives you peace of mind that should you fall victim to a cyber-attack or your data is deleted by mistake, we can restore it from a given snapshot in time.

 

To get started, contact us today with your back-up requirements, type of server, data size and disaster recovery needs.

Our Managed Services include...

Managed Print

A service designed to support all aspects of your print estate. Partnering with a number of reputable print vendors, we deliver solutions that enhance your work and keep costs under control. From home use to production print equipment, we can help.

 

Our services include Document Management & Workflows, Office Printing, Professional Print and Scanning Solutions.

 

Our Managed Services include...

Token based support

Token based support gives you the opportunity to purchase single or combined blocks of IT support services in advance. This managed service is particularly useful for any business seeking a flexible support contract. You use token based support as and when you need to, and you only pay for what you use. 

 

Token based support is available for virtually every IT service we offer. Including backing up data, Microsoft core services, networking, cloud computing and more. 

 

Our token support system is the ultimate customisable service for your business. And with our first time fix targets, you can rest assured that, whatever your problem, we can have it resolved quickly. 

Explore our services portfolio

Our Technology Partners for Managed Services