Dialpad brings your business phone, messaging, video meetings and contact centre into one AI-powered app. Assist customers, boost sales and collaborate with your team from a single workspace, wherever they work.
One app for calls, messages and meetings • Our own phone system since September 2026
Dialpad was founded by Craig Walker and Brian Peterson, who had previously worked on Google Voice, to build a business phone system with AI in it from the start rather than added on later. Transcription, coaching and call summaries run across every call, message and meeting as standard, not as an extra.
That focus on making every conversation more productive is why Dialpad sits on our featured partner list, and why we moved our own phones to it in September 2026. Many of the organisations we work with run separate tools for phones, chat, meetings and customer support, with information scattered between them. Dialpad brings those conversations into one place, so teams spend less time switching apps and more time with customers.
– Founded by CEO Craig Walker and CTO Brian Peterson, a former Google Voice engineer
– More than 30,000 customers worldwide, supported from 12 global offices
– AI platform covering voice, video, messaging, contact centre and AI agents
– Integrates with Salesforce, Zendesk, HubSpot, Microsoft Teams, Google Workspace and more
– Highgate’s own phone system since September 2026
Most teams juggle several communication tools, and the context from one conversation rarely makes it into the next. Dialpad puts every call, message and meeting in one workspace, with AI working in the background to capture what matters. In practice, it changes three things.
Built-in AI transcribes each call, summarises it and pulls out the actions, so the write-up exists before anyone has typed a note.
Call, message and meet from the same app on a laptop, a mobile or inside Microsoft Teams, and move a call between them mid-conversation.
Support teams handle calls, chat and email without leaving Dialpad, so whoever picks up next can see the whole conversation.
Each Dialpad product is built for a different part of your organisation, from everyday calls and meetings to customer service and sales. Start with the product your teams need most and add more as you grow.
Voice, video, messaging and AI in one app, so teams work with full context. Take calls from anywhere, keep projects moving with team messaging and meet in a single click, with AI transcripts, action items and summaries after every meeting.
Best for hybrid and distributed teams who want phone, messaging and meetings in one place.
A voice and digital contact centre that learns as it goes. Sentiment analysis, live agent coaching and predicted customer satisfaction scores improve every interaction, with workforce management built in. Dialpad says contact centre teams resolve requests up to 23% faster.
Best for customer service teams who want better visibility of every interaction.
Outbound sales tools for faster deals. Smarter outreach, real-time coaching and automated follow-up help your team spend more time selling and less time on admin.
Best for sales teams who want to reach more prospects and close deals faster.
Dialpad provides the platform, and since September 2026 we have run our own phones on it. Every call into Highgate now produces a transcript and summary before the account director has put the phone down, which is the standard we set up for you. We make sure it fits how your teams work today, get it live without disruption, and stay accountable for it as part of your wider IT relationship with us.
We review your current phone, meeting and contact centre tools, so you get the right Dialpad products and nobody pays twice for overlapping services.
Numbers ported, users set up and key integrations connected before go-live, so your teams can pick up where they left off.
Your Highgate account director stays in the loop, and because we also support your connectivity, licensing and devices, everything around Dialpad keeps working as you grow.
Yes. Existing numbers can be ported to Dialpad, so customers reach you on the same numbers as before.
Dialpad is licensed per user, per month, by product. Tell us how many people need it and which teams need Support or Sell, and we will set out the costs before you commit to anything.
Tell us a little about your organisation and one of our team will come back to you to arrange a demo or set up a free 14-day trial through us.
