Cybersecurity, cloud, connectivity, and workplace technology under a single account director, aligned to FCA operational resilience.
Highgate provides managed IT services to UK financial services firms operating under FCA supervision. Our clients include chartered accountancies, financial planning practices, wealth managers, and specialist insurers, organisations where data protection, audit-readiness, and operational continuity are part of the regulatory baseline.
We deliver cybersecurity, cloud and infrastructure, connectivity, and workplace technology under a single account director and a 24/7 UK-based service desk. Microsoft licensing is managed through our CSP portal on annual commit. Hardware refreshes are delivered with white-glove Autopilot deployment and lease-based payment. Security posture is aligned to Cyber Essentials, ISO 27001 controls, and the FCA's operational resilience requirements.
Most of our financial services projects begin during a supplier review. The first phase is a structured assessment of the current IT setup, followed by a phased transition that maintains operations through the change.
Auditors and regulators expect controls you can show on demand covering data, identity, access, and recovery. We align your security posture to Cyber Essentials, ISO 27001 controls, and the FCA's operational resilience expectations, with documentation suitable for audit and supervisory review.
Many UK financial services firms operate across multiple offices, with decision-making distributed across partners or business heads. We run multi-site environments as a single service: one account director, one CSP portal, one service desk, regardless of how many sites or working patterns are in scope.
A cyber incident in a financial services firm carries operational, reputational, and regulatory consequences. Our cybersecurity services cover identity and access management, endpoint protection, email security, and 24/7 SOC monitoring, with incident response plans aligned to the FCA's reporting expectations.
Most of our financial services clients moved to Highgate from a previous IT provider. The common pattern is a relationship that has become transactional, with poor responsiveness, opaque invoicing, and no consistent account ownership. We replace that with a single named account director, predictable annual Microsoft licensing, lease-based hardware refresh, and a single consolidated invoice across all services.
Below is how each pillar applies to a financial services firm.
Proactive defence against the threats that target your data, people and systems. Cyber Essentials, SOC-as-a-Service, human risk management, incident response, aligned to FCA expectations.
Ensuring your firm can withstand, recover from and adapt to disruption. Disaster recovery planning, backup-as-a-service, cyber incident exercising, business continuity assessment.
Modern, scalable infrastructure that reduces cost and complexity. Cloud assessment, migration, cost optimisation, multi-site consolidation, datacentre relocations.
Proactive, always-on management that keeps your IT running smoothly. 24/7 UK-based service desk, platform management, single-supplier accountability.
Fast, reliable, secure connections between your people, sites and systems. SD-WAN, unified communications, SIP to Teams migration, mobile telephony.
Modern devices, platforms and AI tools that empower your people to do their best work. Microsoft Modern Management, Microsoft 365, Teams voice, Copilot deployment.
Industry: Chartered accountancy
Size: 300 employees
Location: 4 x UK offices
Client since: 2023
Mercer & Hole is an independent top 50 UK chartered accountancy firm with 28 partners and around 300 staff across London, St Albans, Rickmansworth and Milton Keynes. They needed an IT partner that could manage a complex, multi-site, FCA-regulated environment with the consistency and care a previous supplier had not delivered.
– Microsoft licensing managed through our CSP portal on annual commit, one relationship, predictable costs
– Dell laptop refresh of 350 units across four offices, with lease payment plan and white-glove Autopilot deployment
– Voice integrated into Microsoft Teams across all sites, reducing costs and simplifying communications
A single, consistent IT relationship managing four offices. Responsiveness improved immediately. Invoicing became cleaner and more transparent. Leadership has the confidence that IT is being managed proactively, not just reactively.
'What sets Highgate apart is the relationship. We're a complex business with demanding requirements across four offices, and they treat us accordingly, responsive, fairly priced, and genuinely invested in getting it right. A vendor you can truly rely on.'
Tom Luknar
IT Manager at Mercer & Hole
'We've been using Highgate for a number of years, and have found their breadth of knowledge and supplier network is second to none. Highgate will remain on my supplier list for a long time to come. I have no hesitation in recommending them.'
Chief Technology Officer
Policy Expert
A 30-minute call to understand your current IT setup, FCA-aligned controls, and supplier review timeline. We will come back with a quote and some initial ideas on where we can help.
