Cybersecurity, cloud, connectivity, and workplace technology for UK manufacturers, logistics operators, agriculture, construction, and utilities firms. Multi-site, operational-window aware, and a single accountable account director.
Highgate provides managed IT services to UK manufacturers, logistics operators, agriculture and food businesses, construction firms, and utilities. Our clients span the operational economy: organisations whose IT supports production lines, depot networks, fleet operations, distributed sites, and the people who keep them running.
We deliver cybersecurity, cloud and infrastructure, connectivity, and workplace technology under a single account director and a 24/7 UK-based service desk. Microsoft licensing is managed on a predictable annual basis. Hardware refreshes are delivered with white-glove deployment and lease-based payment. Security posture is aligned to Cyber Essentials, ISO 27001 controls, and to the operational standards that apply to your specific sector.
Most of our engagements in this sector begin during a supplier review, ahead of a major refresh cycle, or in response to an outage that exposed weaknesses in the previous arrangement. The first phase is a structured assessment of your current IT setup, network, and security posture, followed by phased delivery scheduled around your operational windows.
Manufacturers, logistics operators, and infrastructure businesses cannot tolerate downtime that stops production lines, halts deliveries, or interrupts operations. We deliver IT that supports the operational reality of your business: resilient connectivity to every site, proactive monitoring that catches issues before they reach the shop floor, and a 24/7 UK-based service desk that understands the cost of an unplanned outage.
Many of our clients in this sector operate across multiple sites, with shift patterns that do not follow a 9-to-5 calendar. We run multi-site environments as a single service: one account director, one service desk available out of hours, consistent device and network standards across every depot, plant, farm or site.
Manufacturing, logistics, and infrastructure businesses are increasingly targeted by ransomware and supply-chain attacks, with operational technology and connected industrial systems creating a wider attack surface. Our cybersecurity services cover identity and access management, endpoint protection, email security, and 24/7 SOC monitoring, with incident response plans tailored to organisations where the cost of an outage is measured in lost production.
Many of our clients in this sector moved to Highgate from a previous IT provider, and often from one of the biggest names in the UK reseller market. The common pattern is a relationship that has become transactional, with poor responsiveness, opaque invoicing, and no consistent account ownership. We replace that with a single named account director, predictable annual licensing, lease-based hardware refresh, and a single consolidated invoice across all services.
Below is how each pillar applies to a manufacturer, logistics operator, or industrial business.
Proactive defence against the threats that target your data, systems, and operational technology. Cyber Essentials, SOC-as-a-Service, human risk management, incident response, with attention to the wider attack surface created by connected industrial systems.
Ensuring your operations continue when systems, sites, or staff are disrupted. Disaster recovery planning, backup-as-a-service, cyber incident exercising, business continuity assessment.
Modern, scalable infrastructure that reduces cost and complexity. Cloud assessment, migration, cost optimisation, multi-site consolidation, datacentre relocations.
Proactive, always-on management that keeps your IT running smoothly. 24/7 UK-based service desk that understands the cost of unplanned downtime, platform management, single-supplier accountability.
Fast, reliable, secure connections between every plant, depot, site, and remote worker. SD-WAN, unified communications, mobile telephony, secure remote access for engineers and field staff.
Modern devices, platforms, and AI tools for office staff, mobile workers, and shop-floor users alike. Microsoft Modern Management, Microsoft 365, Teams voice, ruggedised devices where needed, Copilot deployment.
Industry: agriculture & life sciences
Location: global with UK operations
Aviagen is a globally-recognised poultry breeding business with operations in the UK and overseas. They came to Highgate from one of the largest IT resellers in the UK, a relationship that had become transactional and lost the kind of personal account ownership a complex, multi-site agri-food business actually needs.
– Multi-site procurement of hardware, software and supporting services across the operations the business runs
– A single named account director who understands the business and contributes to requirement development
– Day-to-day responsiveness alongside strategic input, treated as an extension of the in-house team
A relationship that Aviagen describe as an extension of their own department: responsive, knowledgeable, and engaged with the business rather than the transaction.
'What sets Highgate apart is the relationship. We're a complex business with demanding requirements across four offices, and they treat us accordingly, responsive, fairly priced, and genuinely invested in getting it right. A vendxa
‘We used to procure from one of the biggest resellers in the UK, however we always felt like we were just an account number. Since moving to Highgate, their approach has been refreshing. Our account manager is very approachable, responsive and a great communicator. He understands our business and contributes to our requirements and needs. An extension of the department!'
Head of IT
Aviagen
'Ordering through Highgate is simple and we never feel pressured. We always hear back the same day and get quotes back quickly. Even through the pandemic, we got what we needed, including our weird and wonderful requests.'
IT Director
Quorn Foods
A 30-minute call to understand your current IT setup, operational windows, and any planned site or refresh work. We will come back with a quote and some initial ideas on where we can help.
