Cybersecurity, cloud, connectivity, and workplace technology for UK local authorities, central government departments, and public sector bodies. Documentation-disciplined delivery, multi-site by default, and a single accountable account director.
Highgate provides managed IT services to UK public sector organisations. Our clients include local authorities, central government departments, and other public sector bodies, organisations whose IT supports citizen services, public accountability, and the day-to-day operation of every site they run.
We deliver cybersecurity, cloud and infrastructure, connectivity, and workplace technology under a single account director and a 24/7 UK-based service desk. Microsoft licensing is managed on a predictable annual basis. Hardware refreshes are delivered with white-glove deployment and lease-based payment. Security posture is aligned to Cyber Essentials, ISO 27001 controls, and NCSC guidance for the public sector. Our delivery model fits the procurement, accountability, and scrutiny obligations every UK public sector organisation operates under, with documentation suitable for audit, FOI request, and elected member oversight.
Most of our public sector engagements begin during a supplier review, ahead of a major refresh cycle, or in response to a procurement framework call-off. The first phase is a structured assessment of your current IT setup, security posture, and multi-site network, followed by a phased transition that maintains operations and citizen-facing services through the change.
UK public sector procurement is governed by the Procurement Act 2023, framework agreements, and increasing transparency requirements (FOI, public registers, elected member scrutiny). Decisions need to be defensible. We deliver with the documentation discipline public sector buyers need, and the single accountable relationship that simplifies internal governance and audit.
Councils, central government departments and public bodies often span dozens of sites: offices, depots, libraries, customer service centres, social work hubs, leisure facilities. Each has different connectivity, security, and device needs. We run multi-site environments as a single service across every location, with consistent device and network standards regardless of where the work happens.
Public sector organisations are among the most-targeted by ransomware and other threat actors, and recent incidents at UK local authorities have shown the operational and political cost of an outage. We deliver cybersecurity aligned to NCSC guidance for the public sector: identity and access management, endpoint protection, email security, 24/7 SOC monitoring, and incident response plans tailored to your reporting obligations.
Many of our public sector clients moved to Highgate from a previous IT provider. The common pattern is a relationship that has become transactional, with poor responsiveness, opaque invoicing, and no consistent account ownership. We replace that with a single named account director, predictable annual licensing, lease-based hardware refresh, and a single consolidated invoice across all services. Documentation and accountability fit the public sector’s audit and scrutiny expectations.
Below is how each pillar applies to a council, government department, or public sector body.
Proactive defence against the threats that target your systems, citizen data, and public-facing services. Cyber Essentials, SOC-as-a-Service, human risk management, incident response, aligned to NCSC guidance for the public sector.
Ensuring your services to citizens continue when systems, sites, or staff are disrupted. Disaster recovery planning, backup-as-a-service, cyber incident exercising, business continuity assessment.
Modern, scalable infrastructure that reduces cost and complexity. Cloud assessment, migration, cost optimisation, multi-site consolidation, datacentre and server refresh..
Proactive, always-on management that keeps your IT running smoothly. 24/7 UK-based service desk, platform management, single-supplier accountability.
Fast, reliable, secure connections between every site, citizen-service centre, and remote worker. SD-WAN, unified communications, secure remote access, mobile telephony.
Modern devices, platforms, and AI tools that empower public servants to deliver better services. Microsoft Modern Management, Microsoft 365, Teams voice, Copilot deployment.
London Borough of Hounslow has been a Highgate client for several years. The relationship spans the breadth of what UK councils typically need from an IT supplier: technical advisory across products and solutions, hardware and software procurement, and the named-account relationship that lets council teams move quickly on day-to-day questions and on more complex requirements.
– Hardware and software procurement across the council estate
– Technical advisory on products, solutions, and supplier-agnostic recommendations
– A single named account director with multi-year continuity
– Day-to-day responsiveness alongside support for complex situations as they arise
A trusted, multi-year IT supplier relationship that the council relies on for day-to-day requirements and for technical input when complex situations arise.
'We have been a customer of Highgate’s for several years now. The Highgate team are friendly and very helpful, they go above and beyond. We can rely on them if we need technical advice on products and solutions.'
IT department
London Borough of Hounslow
‘We have been using Highgate IT Solutions for many years and they have always come through as our strongest provider, being able to deliver what we require. Our account manager is always there to provide us with the best solutions and assist with any complex situations we encounter.’
IT Procurement Lead
Southend Borough Council
A 30-minute call to understand your current IT setup, procurement timeline, and any framework call-offs in flight. We will come back with a quote and some initial ideas on where we can help.
