Cybersecurity, cloud, connectivity, and workplace technology for UK retailers, hospitality operators, and leisure brands. Multi-site, trading-hour aware, PCI-discipline ready, and a single accountable account director.
Highgate provides managed IT services to UK retail and hospitality businesses. Our clients include multi-site retailers, fashion and luxury brands, petrol forecourts and convenience operators, hospitality groups, leisure brands, and venue operators, organisations whose IT supports the customer-facing operations and the day-to-day trading of every site.
We deliver cybersecurity, cloud and infrastructure, connectivity, and workplace technology under a single account director and a 24/7 UK-based service desk that covers your trading hours, including evenings, weekends, and seasonal peaks. Microsoft licensing is managed on a predictable annual basis. Hardware refreshes are delivered with white-glove deployment and lease-based payment. Security posture is aligned to PCI DSS, NCSC guidance, Cyber Essentials, and ISO 27001 controls.
Most of our retail and hospitality engagements begin during a supplier review, ahead of a major refresh cycle, or following a security incident. The first phase is a structured assessment of your current IT setup, store network, point-of-sale environment and security posture, followed by phased delivery scheduled around your trading calendar.
Retail and hospitality operations live in physical locations open to the public, where downtime is visible immediately to customers and to revenue. We design networks, security and managed services around that reality: resilient connectivity to every store and venue, proactive monitoring that catches issues before they reach the till, and a 24/7 UK-based service desk that covers your trading hours including evenings, weekends and seasonal peaks
Any business taking card payments has PCI DSS obligations, and retail and hospitality are particularly exposed because of transaction volumes and the point-of-sale environment. We align your security posture to PCI DSS, NCSC guidance, Cyber Essentials, and ISO 27001 controls, with documentation suitable for audit and acquirer compliance review.
A cyber incident in a retail or hospitality business carries operational, reputational, and regulatory consequences, with the additional risk that customer trust is damaged in real time across social and review channels. Our cybersecurity services cover identity and access management, endpoint protection, point-of-sale security, email security, and 24/7 SOC monitoring.
Many of our retail and hospitality clients moved to Highgate from a previous IT provider. The common pattern is a relationship that has become transactional, with poor responsiveness, opaque invoicing, and no consistent account ownership. We replace that with a single named account director, predictable annual licensing, lease-based hardware refresh, and a single consolidated invoice across all services. Margins in this sector are tight enough that surprises in IT spend matter.
Below is how each pillar applies to a retailer, hospitality operator, or leisure brand.
Proactive defence against the threats that target your customer data, payment systems, and brand reputation. Cyber Essentials, SOC-as-a-Service, human risk management, incident response, aligned to PCI DSS and NCSC guidance for retail.
Ensuring your stores, sites and venues continue trading when systems, sites, or staff are disrupted. Disaster recovery planning, backup-as-a-service, cyber incident exercising, business continuity assessment.
Modern, scalable infrastructure that reduces cost and complexity. Cloud assessment, migration, cost optimisation, multi-site consolidation, datacentre and server refresh.
Proactive, always-on management that keeps your IT running smoothly. 24/7 UK-based service desk that covers trading hours, evenings, weekends and seasonal peaks.
Fast, reliable, secure connections between every store, venue, head office, warehouse and remote worker. SD-WAN, store networks, customer Wi-Fi, unified communications, mobile telephony.
Modern devices, platforms, and AI tools that empower head-office staff and store-floor users alike. Microsoft Modern Management, Microsoft 365, Teams voice, Copilot deployment.
Camden Market is one of London’s most distinctive retail and leisure destinations, with a multi-tenant operation spanning shops, stalls, restaurants and venues across multiple sites. Camden Market has been a Highgate client for over a decade. The relationship spans hardware procurement, technical advisory, and the named-account relationship that supports the day-to-day trading of a complex multi-tenant environment.
– Hardware procurement across the Camden Market estate
– Technical advisory and rapid problem resolution during trading hours
– A single named account director with multi-year relationship continuity
– Going beyond the brief on delivery responsibility, with prompt resolution when problems arise
An eleven-year IT supplier relationship with a complex London retail and leisure operator who calls Highgate’s service consistently impressive.
'We have relied on Highgate for over 11 years now and I can’t recommend them enough. In that time, they have always delivered excellent service. Always a quick turnaround, going above and beyond. They take responsibility for the delivery and resolve any problems promptly. They never fail to impress.'
Jamie Stables
Head of IT at Labtech
‘Highgate is a very efficient company. Has every type of hardware I need and on the off chance they don’t can always find an alternative. Excellent customer service through our account manager, very competitive rates and quick to deliver!’
IT Manager
Third Space
A 30-minute call to understand your current IT setup, store network, and any planned refresh or trading-period work. We will come back with a quote and some initial ideas on where we can help.
