This privacy policy explains how Highgate IT Solutions collects and processes personal data of business contacts through your use of this website, including any data you may provide when you make an enquiry, sign up for a service, or purchase a product on behalf of your organisation.
The core principles of our policy:
– We collect and use your personal details only where we have legitimate business reasons and are legally entitled to do so.
– We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.
– We use personal data only for the purpose(s) for which they were originally collected.
This website is owned by Highgate IT Solutions. We are registered in England under registration number 07260520. Our registered office is at 124 City Road, London, EC1V 2NX. You can contact us:
– By post, using our registered office address
– By e-mail, using enquiries@highgate-it.co.uk
– Using our website enquiry form
– By telephone, on +44 (0)300 140 0000
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
This version was last updated on 28 January 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data means any information about an individual from which that person can be identified. We collect personal data about individuals who represent or work for our business customers, suppliers, and partners. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
– Identity data includes first name, last name, job title, and your organisation’s name.
– Contact data includes business e-mail address, business telephone numbers, and business postal address.
– Transaction data includes details about payments and products or services your organisation has purchased from us.
– Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
– Usage data includes information about how you use our website, products, and services.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We will only use your personal data when the law allows us to. We most commonly rely on the following legal bases:
– Performance of contract: where we need to perform the contract we have entered into with your organisation.
– Legitimate interests: where it is necessary for our legitimate business interests (such as maintaining business relationships, improving our services, and managing our operations) and your interests and fundamental rights do not override those interests.
– Legal obligation: where we need to comply with a legal or regulatory obligation.
We use your personal data for the following purposes:
– To establish and manage business relationships with your organisation.
– To process and deliver orders, including managing payments and collecting money owed.
– To communicate with you about our services, respond to enquiries, and provide customer support.
– To administer and protect our business and this website.
– To deliver relevant website content and information about products or services that may be of interest to your organisation.
– To use data analytics to improve our website, products and services, marketing, customer relationships, and experiences.
We may have to share your personal data with the parties set out below for the purposes set out in section 4 above:
– Service providers acting as processors who provide IT and system administration services, payment processing, and customer relationship management services.
– Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
– Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
We do not transfer your personal data outside the United Kingdom or the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need-to-know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Typically, we will retain business contact information for the duration of our business relationship with your organisation plus a period thereafter to comply with legal and regulatory requirements.
Under data protection laws, you have rights as an individual including:
– Right to access your personal data
– Right to rectification of inaccurate or incomplete personal data
– Right to erasure of your personal data in certain circumstances
– Right to restrict processing of your personal data
– Right to data portability to receive your personal data in a structured, commonly used format
– Right to object to processing of your personal data where we rely on legitimate interests
If you wish to exercise any of these rights, please contact us using the details in section 1. You will not usually have to pay a fee, and we will respond to legitimate requests within one month.
Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. We encourage you to exercise caution and look at the privacy statement applicable to the website in question.
We collect information about how you interact with our website. For further information please see our Cookie policy.
If you have an account with Highgate IT Solutions, or if you have made an enquiry with us, you will receive our marketing communications (unless you have chosen to opt out). This may include:
– Service updates and product information
– Industry insights and technical resources
– Information about similar products or services to those you have enquired about or purchased
Where we send marketing communications to corporate e-mail addresses, we do so on the basis of our legitimate business interests in maintaining and developing business relationships. We ensure that all such communications are relevant to your professional role and organisation.
You may opt out of receiving these communications at any time by:
– Clicking the unsubscribe link in any e-mail you have received from us; or
– Contacting us directly using the details in section 1.
Please note that opting out of marketing communications will not affect service-related communications necessary to fulfil our contractual obligations to your organisation.
