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Ai that works for you

Assist customers, boost sales, and collaborate with your team—all within a single, stunning AI-powered app.

Dialpad is where work comes together. It’s one, beautiful workspace for anywhere collaboration - all powered by the world’s most advanced communications Ai.

Ai Native

Boost productivity with built-in Ai that transcribes calls, coaches agents, predicts CSAT, and more.

Truly Unified

Call, message, meet and support your customers—all in the same beautiful workspace.

Customer First

Manage customer requests across multiple channels without leaving Dialpad.

Dialpad Products

Bring teams together around the customer using powerful tools such as Ai-driven CSAT, live coaching, and real-time script suggestions.

Dialpad Connect

An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

  • Take calls, message the team, and meet with anyone—all on one Ai-powered platform.
  • Take calls from anywhere: The ultimate intelligent phone system, designed for flexibility, scalability, and built-in cost savings.
  • Collaborate in one place: Keep projects progressing between calls with team messaging.
  • Dialpad simplifies collaboration with both customers and colleagues—all within a single app.
  • Meet up instantly: Connect global teams with a single click. Plus, built-in Ai transcribes calls and tracks action items ensuring nothing is missed. After each meeting, receive an automatic call summary directly in your inbox.

Dialpad Support

Bring teams together around the customer using powerful tools such as Ai-driven CSAT, live coaching, and real-time script suggestions.

  • Deliver the best customer support at every step: Dialpad’s Ai Contact Center resolves customer requests up to 23% faster with built-in tools including sentiment analysis and live agent coaching. It’s a unified, omnichannel workspace for handling all your voice and digital customer interactions.
  • Everything your team needs to stay connected: Dialpad enables hybrid teams to call, message, and meet on any device, anywhere. It also integrates effortlessly with CRM and productivity apps.
  • All-in-one communications: Dialpad combines your business phone, messaging, video meetings, and contact centre into a single, beautiful Ai-powered workspace.

Dialpad Sell

Transforming how teams, agents, and customers stay connected.

  • Powerful Ai, built into everything: Leverage powerful Ai tools to reduce agent ramp time and deliver the best customer experiences—no additional training or modelling required.
  • Anywhere, anytime service: Make it easy for customers with Ai-powered self-service with the option to seamlessly escalate to live agents when necessary.
  • One collaborative workspace: Enhance sales and support team productivity with one platform for all customer interactions, along with powerful integrations into essential tools like knowledge centres.

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CONTACT US

Supporting customers with their digital transformation through our eight core technology pillars.

 

124 City Road, London, EC1V 2NX

0300 140 0000

enquiries@highgate-it.co.uk

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