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CONTACT US

Ai that works for you

Assist customers, boost sales, and collaborate with your team—all within a single, stunning AI-powered app.

Dialpad is where work comes together. It’s one, beautiful workspace for anywhere collaboration - all powered by the world’s most advanced communications Ai.

Ai Native

Boost productivity with built-in Ai that transcribes calls, coaches agents, predicts CSAT, and more.

Truly Unified

Call, message, meet and support your customers—all in the same beautiful workspace.

Customer First

Manage customer requests across multiple channels without leaving Dialpad.

Dialpad Products

Bring teams together around the customer using powerful tools such as Ai-driven CSAT, live coaching, and real-time script suggestions.

Dialpad Connect

An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

  • Take calls, message the team, and meet with anyone—all on one Ai-powered platform.
  • Take calls from anywhere: The ultimate intelligent phone system, designed for flexibility, scalability, and built-in cost savings.
  • Collaborate in one place: Keep projects progressing between calls with team messaging.
  • Dialpad simplifies collaboration with both customers and colleagues—all within a single app.
  • Meet up instantly: Connect global teams with a single click. Plus, built-in Ai transcribes calls and tracks action items ensuring nothing is missed. After each meeting, receive an automatic call summary directly in your inbox.

Dialpad Support

Bring teams together around the customer using powerful tools such as Ai-driven CSAT, live coaching, and real-time script suggestions.

  • Deliver the best customer support at every step: Dialpad’s Ai Contact Center resolves customer requests up to 23% faster with built-in tools including sentiment analysis and live agent coaching. It’s a unified, omnichannel workspace for handling all your voice and digital customer interactions.
  • Everything your team needs to stay connected: Dialpad enables hybrid teams to call, message, and meet on any device, anywhere. It also integrates effortlessly with CRM and productivity apps.
  • All-in-one communications: Dialpad combines your business phone, messaging, video meetings, and contact centre into a single, beautiful Ai-powered workspace.

Dialpad Sell

Transforming how teams, agents, and customers stay connected.

  • Powerful Ai, built into everything: Leverage powerful Ai tools to reduce agent ramp time and deliver the best customer experiences—no additional training or modelling required.
  • Anywhere, anytime service: Make it easy for customers with Ai-powered self-service with the option to seamlessly escalate to live agents when necessary.
  • One collaborative workspace: Enhance sales and support team productivity with one platform for all customer interactions, along with powerful integrations into essential tools like knowledge centres.

JOIN OUR COMMUNITY

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CONTACT US

Supporting customers with their digital transformation through our eight core technology pillars.

 

124 City Road, London, EC1V 2NX

0300 140 0000

enquiries@highgate-it.co.uk

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© All rights reserved 2024 | Highgate IT Solutions

Competition T&Cs

1. This competition is operated by Highgate IT Solutions, whose registered office is at 124 City Road, London, EC1V 2NX (Company Number: 07260520) (the “Promoter”). This promotion is in no way sponsored, endorsed, administered by, or associated with LinkedIn.

2. The competition will run from 01/05/25 to 31/05/25. All entries must be submitted by no later than the closing date. Entries received after the closing date will be disqualified.

3. One winner will receive an Apple 11-inch iPad Air - all subject to availability.

4. To enter the competition, follow us on LinkedIn at Highgate IT Solutions and complete the entry form on our website using your business contact information only. By entering, you agree to receive relevant marketing communications from Highgate IT Solutions. You can unsubscribe at any time.

5. There is no entry fee and no purchase is necessary to enter the competition.

6. By submitting a competition entry you have agreed to accept and be bound by these Terms and Conditions.

7. This competition is open to UK residents aged 18 years or over only and who are not employed by or otherwise connected with the promoter.

8. Only one entry is permitted per person.

9. Any copyright in each entry will be owned by the promoter and you hereby assign such copyright to the promoter.

10. The winning entries will be selected at random. Prizes are subject to availability. No cash alternative or substitute to the prize will be offered. The Promoter does not accept any responsibility if a winner is not able to take up or use the prize. The prize is not transferable.

11. Each winner will be notified either in writing, by phone and/or by e-mail within 7 days of the closing date.

12. The promoter will make reasonable efforts to contact the winner. If the winner has not returned contact from the promoter in response to being notified or has not claimed their prize within 14 days of the closing date, then the winner will have forfeited the prize and an alternative winner may be selected.

13. The promoter will not be liable for a prize that does not reach the intended recipient for reasons beyond the promoter's reasonable control.

14. The promoter's decision is final on all matters and no correspondence will be entered into.

15. The promoter accepts no responsibility for any damage, loss, injury or disappointment of any kind suffered by any participant in entering the competition, including as a result of any participant winning or not winning the prize.

16. The promoter reserves the right to hold void, suspend, cancel, or amend this promotion.

17. The draw and these Terms and Conditions will be governed by English law and any disputes will be subject to the non-exclusive jurisdiction of the courts of England.

Your Personal Data

18. Information provided in each entry will be collected, stored and processed by the promoter for the purposes of managing, administering and promoting the prize draw. Further details regarding our use of your personal data are available in the Promoter's Privacy Notice.