Terms and conditions

Which terms apply to your order depends on what you bought from us. Buying hardware or software is covered by one set of terms. A managed services agreement is covered by another.

Last updated: 1 September 2026. Terms in effect before this date are archived and available on request.

Buying hardware or software

If you've bought IT hardware or software from Highgate, whether as a single order or part of a larger project, our hardware and software terms apply.

Managed services

If you have a managed services agreement or a Statement of Work with us, our managed services terms apply.

Not sure which applies?

Get in touch and we'll point you to the right one.