JLL is one of the world’s largest commercial real estate firms. When it fitted out a major new London office, Highgate delivered the technology workstream alongside the wider project team. One procurement decision, supplying monitors without stands, took more than 2,000kg of avoidable waste out of the build.
Property management • London UK • Client since 2023
of waste taken out of a single project
of material saved per monitor
stands manufactured, shipped or thrown away
on a hardware order, questioned and changed
JLL is one of the world’s largest commercial real estate firms. It set out to deliver a major new London office to a high standard, with sustainability treated as a core requirement of the brief rather than an afterthought.
Highgate has supported JLL since 2023. On this project it delivered the technology workstream alongside JLL’s project team, with Dell as hardware partner.
A large office, a lot of workstations and a brief that wanted proof, not good intentions.
A large office fit-out equipping many workstations, each with its own hardware and packaging footprint
Standard device procurement ships every monitor with a stand, whether it is needed or not
All the screens were going onto monitor arms, which made the packaged stands immediate waste
A sustainability goal that needed a measurable result, not just good intentions
JLL set out to deliver a new London office to a high standard, with sustainability treated as a core requirement rather than an afterthought. Highgate was engaged to deliver the technology, working closely with JLL’s project team and with Dell as hardware partner.
The office was equipping large numbers of staff, so every device specified carried a material footprint, and small procurement choices added up quickly across the fit-out.
Highgate treated the fit-out as a chance to challenge standard procurement rather than repeat it. Working with JLL and Dell, the team asked a simple question about the hardware specification: does every part in the box actually need to be there?
Because the monitors were all going onto arms, the answer for the stands was no.
Worked with Dell to supply the monitors without stands, since every screen was being mounted on an arm from day one.
Reworked a standard procurement approach with JLL and Dell so the change was part of the order, not a one-off exception.
Coordinated the technology delivery across the project alongside JLL’s wider fit-out team.
Around 2kg of material saved per monitor
More than 2,000kg of waste removed from a single project
No stands manufactured, shipped or thrown away
A standard procurement approach reworked with JLL and Dell, built into the order
Removing the stands saved around 2kg of material per monitor. Across the office, that added up to more than 2,000kg of waste taken out of a single project, before a single stand was manufactured, shipped or thrown away.
The office is now open and in use. The saving came not from a large sustainability programme but from questioning one line on a hardware order, and from partners willing to change how they work to make it happen.
"This win is a reminder that sustainable innovation is often found by questioning the little things. A big thank you to Highgate IT and Dell for being a collaborative partner in our sustainability mission."
Luke Fonfara
Technology Project Manager at JLL
Device refresh, deployment and end-user technology across every site.
Supply chain, stock sourcing and competitive pricing without the benchmarking.
The vendor relationships behind your hardware, including Dell on this project.
"A vendor you can truly rely on."
– Tom Luknar, IT Manager
"We would not hesitate to recommend Highgate."
– Robin Pengilley, Head of IT Services
"Mike Hinchliffe is like a part of our own team."
– Austin Pass, Managing Director
Ask what is in the box before it is on the order. We will look at your hardware specification with you.
