A 50-person barristers' chambers across three UK sites replaced an unresponsive provider – consolidating cloud, security and managed services under one relationship, with predictable costs from day one.
Legal • 50 employees • 3 UK sites • Client since 2024
Service continuity maintained through provider transition
Suppliers consolidated into a single managed relationship
Monthly IT costs, after licensing and backup rationalisation
Managed service replacing reactive break-fix support
A well-established barristers' chambers operating across three UK locations, in a sector where data integrity, client confidentiality and regulatory compliance are non-negotiable.
As the chambers' IT environment grew, so did the demands on its infrastructure — requiring a partner capable of delivering both day-to-day reliability and long-term strategic guidance.
Slow responses, rising costs and inconsistent support – in an environment that demands reliability above all else.
Slow responsiveness from the previous provider, creating operational risk
Rising costs without a corresponding improvement in service quality
Inconsistent support, making it difficult to plan with confidence
No strategic view of the IT environment – reactive rather than proactive
Kings Chambers had reached a point where their existing IT provider was no longer keeping up. Responsiveness was slow, costs were rising without clear justification, and support quality was inconsistent – creating friction in an environment that demands reliability above all else.
A provider that could take ownership of cloud, security and managed services under one trusted relationship – reducing both cost and unpredictability compared with the previous arrangement.
Rather than simply maintaining what was already in place, Highgate identified where adjustments were needed – improving cost-effectiveness, strengthening security, and making the infrastructure fit for the future without compromising continuity.
An end-to-end audit of the IT estate, identifying inefficiencies and areas for strategic improvement.
Cloud, security and managed services brought under a single, proactively managed relationship.
Microsoft licensing, hardware and software provision and backup services reviewed for cost and performance.
Migration from the previous provider with full continuity of service maintained throughout.
Predictable, forecastable monthly IT costs
Faster response and resolution on day-to-day support
Cloud, security and managed services under one accountable partner
Proactive strategic guidance, not reactive break-fix
No service interruption during the provider transition
Kings Chambers now operates with an IT environment that is secure, efficient and actively managed with their business goals in mind. The improvement was immediate: costs became predictable, responsiveness increased, and the chambers gained a partner that understands the nuances of how they work, not just the technology they run.
The relationship has moved from transactional to genuinely strategic. Highgate provides the guidance needed to make informed decisions about the IT environment, giving the Kings Chambers team confidence that their infrastructure is in safe hands.
"The difference in service with Highgate was clear from day one. They have quickly become a trusted partner and understand our business, support our goals, and ensure our IT is secure, efficient, and future-ready."
Lewis Martin
Compliance Manager, Kings Chambers
Endpoint, email and identity protection built for regulated environments.
Microsoft 365, backup and infrastructure designed and managed end to end.
Proactive, fully managed support with predictable monthly costs.
"A vendor you can rely on."
– Tom Luknar, IT Manager
"They delivered against all expectations set out at the start of the project."
– Imran Araf, IT Manager at Invicro
"I couldn't do my job without the support Highgate provides."
– David Hazari, Director of IT & Operations
Multi-site projects, tier 1 vendors and public sector frameworks are what we do every week. We'll handle the procurement so your team can stay focused on the estate.
